If you can’t see online status of an individual, you will need to ensure that you are not blocked by him/her first on Facebook Messenger. However if you can’t see online status of friends, this can be a bug. You will find some solutions to fix problem on your device. Let us know if our solutions worked or didn’t work for you with leaving a feedback.
Why You Can’t See Online Status of Friends
You can’t see online status of friends because of a bug on Messenger. You can fix this problem with the solutions below. If you think that these solutions are not working good for you, you can ask us with detailed information about your problem. A representative of How to Chat Online will respond you soon. You can also ask your problems to the Facebook support pages.
How to Fix If You Can’t See Online Status of Friends
- Go to Settings > Apps > Messenger > Force Stop > Data and Storage > Clear Data > Go Back > Uninstall.
- Restart your phone.
- Go to Play Store to Install Messenger.
- Install the application.
If you have an iPhone, you will not need to clear cache and data on your phone. You will need to reinstall the application. When you reinstall applications on iPhone devices, you also clear and cache of them. However there is not any option for this on iOS devices at the moment.
Ensure That You Haven’t Blocked
You also need to ensure that you haven’t blocked if you can’t see online status of only one individual. To do that, go to Facebook instead of Messenger. Try look at profile page of your friend. If you can’t see her profile when you are login but can see it when you are log out. It means you have been blocked by her/him. As we have told before, this is not for those who can’t see online status of friends. This is just for those who can’t see the status for one person.