Device Matching Requirement were not Found or were not Accessible on Facebook


Device matching requirement were not found or were not accessible error generally occurs on Facebook video call. If you are getting this problem after an update of your browser, we recommend you to switch older version of your browser. However there are things to be done at first. It is because this problem generally happens because of the permissions of the website. If you ever disallowed your microphone and camera on the website, you will start to get the problem. A visitor of How to Chat Online also experienced similar problems recently. You can check the following question for the reference.
Question:  Whenever I call,  it cannot access and there is an error in a window which is written “Device matching requirement were not found or were not accessible. I try some set-up in YouTube but not working. Please advice.
Operating System:  Windows 10 Pro
Website Name:  Facebook
Device Brand:  Dell
Tag:  Facebook Video Call Error

How to Fix Device Matching Requirement were not Found or were not Accessible

If you are getting this error while you are video call someone on Facebook, you will need to check site settings. We are going to show our examples and steps for Chrome Web Browser. We also recommend you to use Chrome for video call. If you have any questions to ask, please use our comment section below.

Fix the Problem for Facebook Video Calling with Google Chrome

1-) Download Google Chrome. 2-) Go to Facebook.com with Chrome Web Browser. 3-) Click on lock icon which is located the web address. 4-) Click on site settings on the menu. 5-) Select Allow for both Camera and Microphone. 6-) Now you fixed device matching requirement were not found or were not accessible error on Facebook video call. 7-) Reload Facebook for the changes take effect. That is all you need to do to fix this error on your device. It doesn’t matter which operating system you are using. Google Chrome will work same at every OS on notebooks and computers.


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Laurana McInes

I am Laura... I am knowledgeable about WeChat, WhatsApp and Omegle subjects. I provide solutions and tips for those applications and websites.

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