If iCloud is not working or it is stuck while restoring WhatsApp backups, you can try the following ways to fix this problem:
- Ensure that you are using iCloud account that you got backup from WhatsApp.
- Don’t try restore backup with another mobile number.
- Ensure that you have enough empty space in your iPhone device.
- Try over and over to restore the backup.
- Try using another network.
- Restart your iPhone device and try again.
You will find more information about all these steps below. There can be various reasons that iCloud doesn’t work. We recommend you to start with 1 and end steps with 6.
iCloud is Stuck While Restoring WhatsApp! How to Fix?
Use Same iCloud Account
You need to ensure that you use same iCloud account when you got backup of WhatsApp. You can tap on “Settings” and then iCloud. Check your account if it is valid. If you are not using the same account, change the account and try restore your WhatsApp backups on iCloud.
Use Same Mobile Number
You can’t recover your WhatsApp account backup if you are not using same phone number.Please get your backup with your same number first. If you want to change your phone number follow the instructions: How to Change Phone Number on WhatsApp iPhone
Need to Have Enough Storage
Sometimes we can fill our device’s storage unknowingly. It is possible that you can’t restore a backup because of this. Please check your device storage. If you think that there is a problem with storage, remove unnecessary files and apps from your iPhone device.
This tutorial will also help you to get backup without iCloud: How to Backup WhatsApp on iPhone Without iCloud
Try Restore Backup from iCloud Over and Over
Sometimes you can face with this problem because of temporary problems on your device. Try a few times to restore backup from iCloud. If it doesn’t work, see the following step.
Use Another Network
Networks are one of the common problems of restoring data. This can be another reason of the problem. We recommend you to change your network to WiFi, if you are using mobile data. Or change it to mobile data if you are using WiFi.
Restart Your iPhone
See how you can restart your iPhone via Apple Support: https://support.apple.com/en-us/HT201559