This is a rare issue with WhatsApp but sometimes the application stops to work with mobile data. We are going to tell you why the application doesn’t work with mobile data and why are you getting error while you are trying to connect to the application. Sometimes it can also occur when you go abroad and come back to your country. It can be because of you forgot the roaming enabled on your device.
We are going to provide some solutions for you on this page. We hope these solutions are going to fix your problem. If you are having your problem with wifi, please see our Wifi troubleshoot for WhatsApp.
How to Fix if WhatsApp Doesn’t Work with Mobile Data
- Go Settings > Connections > Mobile networks > Access Point Names >Set correct access point name
- Restart your device.
- Run WhatsApp.
If WhatsApp doesn’t work with mobile data yet, please do the following steps:
- Go Settings > Apps >WhatsApp > Storage > Clear Cache and Data
- Run WhatsApp.
If both steps didn’t work for you, please reinstall WhatsApp app on your phone.
Use WhatsApp without Internet
Please see this tutorial to use WhatsApp while you are having problem with your internet connection: How to Use WhatsApp without Internet on Android? (WhatsApp APN)
WhatsApp Mobile Data Problem on iPhone
If you are having mobile data problem on WhatsApp iPhone, you will need to do the following steps…
- Tap and hold onto WhatsApp icon in the main screen of your phone.
- Tap on x button to uninstall the application.
- Go to App Store.
- Search for WhatsApp
- Install application to your device.
Check your mobile data and see if you have connected to the correct service provider.
Other Possible Reasons That Doesn’t Allow You to Connect WhatsApp with Mobile Data
- VPN usage on your Android and iPhone device.
- Downloading WhatsApp from another source instead of official OS stores.
- Using proxy services on your phone.
- Outdated WhatsApp application.
- Outdated operating system.
VPN Usage & Proxy Services
If you are using VPN on your device which can affect your WhatsApp connection, we recommend you to stop using it. Sometimes this can create problems while you are using the application. The same thing applies for proxy connections as well.
It is good when you use WhatsApp version which you installed from App Store, Play Store and other official operating system stores. However we don’t recommend you to download WhatsApp other sources except official website.
Outdated WhatsApp & OS
This is another problem which you can face with the application. Check current version of your OS and WhatsApp (in App Store or Play Store). Update them if there is any update available.