How to Contact WeChat Support

If you would like to contact WeChat support, you will find useful information on here for how to do it. It is possible to contact WeChat Support for several reasons in several languages. You can contact WeChat for advertising, media, technical support, and being a partner to the company. You can also contact WeChat with your WeChat account too. We have already told you how to report an error and how to get technical support from WeChat. On this page, you are going to get other details for contact to WeChat. You can click here to go to the index page of support.

Technical Support Contact

You can ask various technical questions on here and you can ask WeChat to resolve your problems with the app. Please, click here to visit the WeChat Help Center. You can also read our guidelines to getting more information about how to get support from the staff.



Wechat generally cares for technical issues you had with the application on this support type. You will need to select your operating system on the form and then select the related issue that you had with the application. Then you can type what problem you had with the app. Don’t forget that WeChat a bit slow to answer support requests. Don’t expect answers quick.

WeChat Media Contact

If you have any media inquiries about WeChat, you can use this contact information. You will need to contact to app staff by e-mail. The contact mail is: [email protected]

You can use this option if you are only working for a press. Otherwise, you are not going to be answered by the staff. We recommend you to use your legal working address for communicating with the application.

Business

If you are interested to do business with WeChat, you will need to send an email WeChat. You can check the offers of WeChat and you can contact staff about your requests. There’s also a PDF file on the page. We recommend you download it.

How to Contact WeChat Support

We got a question from one of our visitors about how to contact WeChat support recently. You can find see answer and question below.

Question: Did not Get Any Response for Support Request from WeChat

I have sent 4 separate emails to the Wechat Security Help Center and have not received a response. I have tried to get fellow co-worked to log on and verify my account but it says they are not qualified to do so. Please I have tried many avenues to try and unlock my account (which is imperative to my work success) and have not had a response or any help.

Answer:

Please ensure that you have filled the feedback form on the correct source. Please visit the WeChat support link that we provided above… If you have filled the form from the link which we provided for you above, unfortunately, you will need to wait. Maybe you can leave a review on Google Play for making WeChat staff check your problem faster. This is an account issue and there is not any technical way to resolve this problem. (A new phone won’t even help you with the situation.) So only WeChat staff can help you to resolve it. However, their support is very slow. We cannot guess when you will get support from them.


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Laurana McInes

I am Laura... I am knowledgeable about WeChat, WhatsApp and Omegle subjects. I provide solutions and tips for those applications and websites. You can ask me any questions regarding to WeChat, Omegle, WhatsApp on How to Chat Online. You can contact me through: [email protected]

23 thoughts on “How to Contact WeChat Support

  • January 24, 2019 at 12:11 am
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    Thank you! I managed to contact to WeChat thanks to your guide. However I have sent the message yesterday. No response yet. How much should I wait? I need to get my account back.

    Reply
    • January 24, 2019 at 1:05 am
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      Hello Calvin,
      Thank you for the feedback, we are glad to know that we did something useful for our visitors. Well… However 1 day is very short time. I had a problem with my account for days ago and I had to wait for almost 1 month. Normally they respond in a few days.

      Reply
  • January 23, 2019 at 11:50 pm
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    Hello,
    I just want to warn all people that WeChat is really sick. I couldn’t even manage to get an account in 2 months. They don’t respond my mails, they freeze accounts without any reason and they are getting annoying much. WeChat is really tricky app. I am suspicious that if they collect data from USA and Europe.

    Reply
    • January 24, 2019 at 1:08 am
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      Technically every messenger application collects data for some reason and you agree with those apps before you register that you want to share those datas. However we don’t think that WeChat collects datas for their own profit or for a bad goal. We believe WeChat and Telegram are the most trustworthy applications on mobile world at the moment.

      Reply
  • January 22, 2019 at 6:43 pm
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    Wechat can be quite problematic at times. I should admit it. However you can’t find these features free at any other app. This is even providing features of Tinder free. Awesome app with bad developers. Please fix those glitches.

    Reply
  • January 22, 2019 at 2:15 pm
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    Hello I am Liliana,
    How can I contact Wechat customer care for fixing my freezing account?

    Reply
    • January 24, 2019 at 1:14 am
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      Hello Liliana,
      Thank you for the nice question. You will need to do the following steps to contact WeChat customer care for unfreeze an account.
      1-) Go to wechat.com.
      2-) Swipe down or scroll down until you reach to the end of the website. Hover/Tap on “About” and click on Contact Us.
      3-) Click on feedback and support.
      4-) Fill all required fields and tell about your problem to WeChat with detailed information.

      Reply
  • January 10, 2019 at 8:22 pm
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    I have wrote a support email them and I also send a feedback. I didn’t get any answer from them! Why?

    Reply
    • January 10, 2019 at 8:58 pm
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      Hello Alexis.
      I don’t know when did you contact WeChat support but generally messenger applications staff is answering questions late or they never answer questions. Since those applications have millions of users, they are getting several questions in a day. I hope they will answer you, if you have any question, we can also try troubleshoot your problem.

      Reply
  • July 14, 2018 at 1:03 am
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    I am not getting people nearby i tries WiFi and my mobile data service both won’t work and also got my login on both iOS and Android but it’s the same. We chat support is in Chinese that I don’t understand? Need to know the solution

    Reply
  • July 3, 2018 at 12:07 am
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    I am from trinidad and tobago and i am trying to sign up for a wechat account on the app but it is at the point of verifying when it would say suspicious registration and i have tried to delete the app and try again but its saying the same thing. How can i fix this?

    Reply
  • March 11, 2018 at 3:33 am
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    I am from India when I was registering the app got closed but when again I am trying to register it is asking me for friends verification and I don’t know an friend on wechat. It is really complicated and irritating

    Reply
  • February 14, 2018 at 2:10 pm
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    I had tried to reinstall. Had tried to rename my alias. Had tried to clear location data and caches. Had tried all the method mentioned but no one is works on it . So, what can i do ? Please advice. Thank you.

    Reply
    • March 22, 2018 at 10:27 pm
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      Hello Sweet,
      Welcome to our community. Well, unfortunately this is a kind of bug of WeChat. Some solutions are working for some users but not every time. I should admit that, this problem is existing on WeChat about more than 5 years and we keep getting several questions about this issue. If our solutions didn’t work for you at all, you will need to contact to WeChat as we have shown above and wait for their responses.

      Reply
  • July 22, 2017 at 2:51 pm
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    Hi, verification issue! nothing in my email. I can’t even get pass login. ‘there is something wrong with his program! Can this issue be fixed?

    Reply
  • July 3, 2017 at 11:30 am
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    Hi , I made a new wechat ID with a new number and a new device (Samsung J3 6) and the functions shake , people around me and message in the bottle don’t work , can u please resolve this problem? Thank you

    Reply
  • June 10, 2017 at 8:09 pm
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    Hi support,
    I have downloaded WeChat app several times now, it says an activation code is coming, but it never does. How do I get this rectified please?

    Reply
  • May 3, 2017 at 7:32 am
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    Dear Sir/Madam
    Greetings!!
    Unfortunately, my Wechat account’s features had blocked permanently. I tried to unblocked it several times, but couldn’t. I followed “Tencent Help Center”, but I couldn’t unblock my account. Once, I did logout from my account, then after even I couldn’t Login again. However, that account’s features are blocked, at least I need to Login again. Because, I need to find my friends’ account. Please, could I get kind support??

    Reply
    • May 18, 2017 at 7:32 am
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      Hello, JK Bishwakarma.
      Unfortunately we don’t provide any support for WeChat. You can still ask for support with the ways we have written in the content above.

      Reply
  • April 16, 2017 at 2:52 pm
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    Good day, I’m trying to register for wechat but the number that I want to register is not on roaming so I can’t receive the verification code. Is there any way to receive the verification code?

    Reply
  • February 8, 2017 at 4:19 am
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    I am from Nepal. I have downloaded wechat but when signing up there is a problem saying “Invalid phone number”..

    Reply

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