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Your account has been frozen by WeChat recently and you want to unfreeze your account on iOS, Android or Windows Phone? We are going to tell you how can you unfreeze account on WeChat on this page. You will able to remove this problem from your account only contacting with WeChat Developers. Otherwise you won’t able to use your frozen account.

If you would like to know how to remove freeze from your account, we recommend you to read this article. You will find some detailed information on here. You don’t need to install anything or use a code for this. Steps are very easy and you can do them easily. Let’s tell you how to do that.

Unfreeze Account on WeChat

That is how you can unfreeze account on WeChat:

  • Go to contact page due to this is only how you can unfreeze account on WeChat.
  • Tap or Click on “Contact Us” on the page.
  • Select the Phone or Tablet OS you use. You can select Android, iOS, Windows Phone, Symbian, Blackberry, Mac, Windows PC or Web.
  • Choose your country.
  • Select “Unable to Login” at next selection bar since the problem is related with this.
  • Then you will need to select “Account freezed” from the right selection.
  • Tell developers about the problem in description but describe the problem and give all details about that.
  • Add your phone number to next selection because you are unable to use your ID.
  • Select the contact way as email because you can’t use the application.
  • If you have a screenshot we recommend you to add that too because it will be helpful for developers.
  • Submit the form.

If you think that your account is not frozen but unlocked, you will need to take a look at our WeChat Unlock guideline.

Questions and Answers

You will find questions of our users and answers of How to Chat Online staff at the following paragraphs. If you have any questions, you can ask us through commenting this page. You don’t need to fill any data and you can ask your questions anonymously.

Want to Unfreeze WeChat Account


Good day, I froze my account but now want to unfreeze it. Please kindly assist.


Thanks for contacting HowtoChatOnline. You will need to do following steps for unfreeze your account on WeChat. You can do these steps for Android, iOS, Windows Phone, Symbian, Blackberry, Mac, Windows PC and web applications. These are things you should do:

  • Click here to go to Support page.
  • Select the platform that you use on your mobile phone. (Android, iOS, etc.)
  • Choose your country.
  • Select “Login and Password” in category section.
  • Choose “Account Freezed”.You will need to describe well why you have freezed your account and why do you want to unfreeze it now to WeChat staff. After they review your application, they will contact to you about your account.



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