Sorry, Messenger was Unable to Process the File Error on Android

Sorry, Messenger was unable to process the file” error generally occurs on Facebook Messenger and it is not hard to fix on Android. This error generally appears on audio sharingvideo sharing, picture sharing and other file sharing. If you are getting this error while you are sharing your files, it means there is a problem with your application files or the the file that you are trying to send. If you have problems with messaging, please see our tutorial for that.

How to Fix “Sorry, Messenger was Unable to Process the File” Error on Facebook Messenger

You can get this error for various reasons. So we are going to give you multiple solutions on here. We recommend you to play only settings with Facebook Messenger while you are doing all of steps we will tell you here. Otherwise you can break other applications and that will bring more trouble to you. If you cannot send a file to your friend on Facebook Messenger and if you are getting these error, you can do the following steps.

     Chat Now   

Check File Format

Format of the file that you want to send is the first thing you should check first. These are file formats that you can share.

Pictures: .jpeg, .jpg, .gif, .png, .bmp, .tiff.

Videos: 3g2, wmv, 3gp, vob, 3gpp, ts, tod, qt, ogv, ogm, nsv, mts, mpg, mpeg, mpeg4, mpe, mp4, m2ts, flv, f4v, dv, divx, dat, avi, asf.

You can also upload .pdf files to Facebook.

If your file is not one of those file formats that we have shown you above, you may get the error from Facebook Messenger. We recommend you to try alternative ways to send your file through your Android device. You can find several application about that on Play Store.

Check File Name

Sometimes ASCII characters or spaces or some Non-English letters can cause errors. We recommend you to try proper names for your files and you can do it with renaming your file. Or changing the file name can help you at all.

A file name: how to chat online $$.jpg may be will cause you to get error.

Recommended filename is howtochatonline.jpg.

Check Permissions

Do the steps below if you are having problem with permissions:

Settings > Apps > Messenger > Permissions > Select all options and grant permission them> Restart Your Device

Cannot Share Audio, Video and Picture Files After Update

Getting errors after updates on Facebook Messenger has became clichy now. Sometimes users can’t send pictures on their devices and they can’t also send videos and audios to friends. If you check all steps we have told you above and if they didn’t help you, you will need to reinstall the application. It means you will need uninstall the application from settings and install the application from play store again. If it doesn’t help you there are not much to do fix the error. We recommend you to contact Facebook support or write a review on Play Store about the application.

Request Support

Laurana McInes

I am Laura... I am knowledgeable about WeChat, WhatsApp and Omegle subjects. I provide solutions and tips for those applications and websites.

One thought on “Sorry, Messenger was Unable to Process the File Error on Android

  • August 26, 2018 at 5:14 am

    Thank you for this information. I tried sending a video to my freinds when I got the error or message. I was didn’t know what the problem was but I knew the file size was fine. I renamed the file and was able to successfully share it.


Leave a Reply

Your email address will not be published.